Restart the router. Check that your router is Wi-Fi® certified. Your device is Wi-Fi®certified, so if the router isn’t, the devices may not communicate properly.
To check whether your router is Wi-Fi® certified
- Look for the “Wi-Fi® CERTIFIED” logo or phrase on product packaging or in product literature, or search the Wi-Fi® CERTIFIED products database on the Wi-Fi® Alliance website at www.wi-fi.org.